Technology-driven general insurance since 1997
Centras Insurance Insurance Company JSC
Centras Insurance is a general insurance company that has been operating in Kazakhstan since 1997 and describes itself as one of the largest technology-driven companies on the local market. The insurer is part of the Centras group, offers more than 60 insurance products and provides cover both within Kazakhstan and worldwide. It has been chosen by more than 50 thousand companies and around 2 million individual clients.
History and development
The company started out as the Terra insurance company, founded in 1997. After merging with the Centras holding, it received its current name, Centras Insurance Insurance Company JSC. Over time the insurer obtained a licence for reinsurance activities, and in 2019 a new licence covering 6 compulsory and 18 voluntary classes of insurance. The current licence is No. 2.1.11 of 26 October 2022.
In 2022 the general insurance portfolio of Kommesk-Omir, which switched to life insurance, was transferred to Centras Insurance. Since 2014 the company has organised the Kazakhstan financial CFO Summit, a platform for dialogue between finance directors and business leaders. The holding's digital projects include the online service kupipolis.kz.
| Full name | Centras Insurance Insurance Company JSC |
|---|---|
| Year founded | 1997 (as Terra Insurance Company) |
| Licence | No. 2.1.11 of 26 October 2022, "general insurance" sector |
| Group | Centras |
| Rating | Fitch Ratings "B+", outlook "Stable" (upgraded on 9 July 2024, affirmed in November 2025) |
| Products | more than 60 classes of insurance |
| Presence | offices in 18 cities: Almaty, Astana, Shymkent, Karaganda, Aktobe, Atyrau, Aktau, Pavlodar, Ust-Kamenogorsk and others |
| Official website | cic.kz |
Reliability and partners
In July 2024 the international agency Fitch Ratings upgraded Centras Insurance's financial strength rating to "B+" with a stable outlook, and in November 2025 the company reported that this rating had been affirmed. The company previously held Moody's ratings. The insurer is a participant in the Insurance Payments Guarantee Fund and works with leading international insurance and reinsurance companies, Allianz and Hannover Re, which enables it to underwrite large corporate risks.
Insurance products
Medical insurance
Voluntary medical insurance for company employees is one of the key lines of the corporate portfolio.
Motor insurance
Voluntary motor CASCO for private and corporate fleets; for car owners, the website offers services for checking a policy and calculating vehicle depreciation.
Property
Insurance of property of companies and individual clients against damage or loss.
Cargo
Insurance of cargo transported within Kazakhstan and beyond its borders.
Liability
Civil liability to third parties, including compulsory classes for legal entities.
Employees
Compulsory insurance of employees against accidents in the course of their work duties.
Approach to business and online services
For corporate clients, the company selects insurance cover taking into account business objectives, budget and field of activity. Its own IT hub makes it possible to integrate insurance products quickly with partners' services. Individual clients have access to self-service tools on the website:
- buying and renewing a policy online;
- checking the validity of a policy;
- vehicle depreciation calculator;
- online claims settlement;
- checking insurance and credit history;
- personal account with log-in via digital signature (EDS) or via IIN and password.
How to report an insured event
Ensure safety and record the event
In the event of a road accident, fire, theft or other incident, call the relevant services and preserve the evidence.
Notify the insurer
Inform Centras Insurance through the contact centre, an office or the online settlement service on the website within the time limits specified in the contract.
Submit documents
Provide the claim form, the policy and documents confirming the fact and amount of the damage; if necessary, present the property for inspection.
Receive compensation
After assessing the damage and reviewing the documents, the company makes a decision and pays the insurance compensation.
Important: for compulsory classes of insurance, the settlement procedure and time limits are set by law; for voluntary classes, by the insurance rules and the contract. Do not repair damaged property before inspection if the contract requires it.
A Centras Insurance policy through Dynasty
Dynasty will help you calculate the cost of a Centras Insurance policy in the calculator, compare the terms with offers from other insurance companies and arrange cover for your car, property, employees or business. A Dynasty manager will select cover to suit your needs and advise you on what to do in the event of an insured event.