More than 30 years in the insurance market
Victoria Insurance Company: experience since 1993 and a network across Kazakhstan
Victoria Insurance Company JSC is one of the oldest insurance organisations in Kazakhstan: the company has been providing insurance services since 1993. Victoria is a property (non-life) insurer and operates in the “general insurance” sector. Its current licence allows it to carry out insurance and reinsurance activities in 17 classes of voluntary and 5 classes of compulsory insurance. The head office is in Almaty, and the regional network covers the country’s largest cities.
About the company
Over three decades of operation, Victoria has achieved dynamic growth, strengthened its market position and become a stable company with strong capital. Its business covers insurance of property, vehicles, cargo, liability, health and financial risks. The company does not write long-term life insurance, which is a separate sector.
The company focuses on quality of service: it has implemented a quality management system certified as compliant with the international standard ISO 9001. Victoria reports regularly to the regulator and the tax authorities, publishes its financial statements annually and comments openly on developments in the insurance market.
Since 2003, Victoria has participated in the Insurance Payments Guarantee Fund and is a member of the Association of Financiers of Kazakhstan. The company is also a member of several insurance pools: for insuring the property of lessees of Industrial Development Fund JSC, the Single Insurance Pool for professional liability insurance of medical workers, and the pool for insuring property risks of borrowers of Development Bank of Kazakhstan JSC.
| Full name | Victoria Insurance Company JSC |
|---|---|
| In the market | since 1993 |
| Sector | general insurance (non-life) |
| Licence | for insurance (reinsurance) activities in the “general insurance” sector, issued by the ARDFM (Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market) on 13 January 2023 |
| Scope of licence | 17 classes of voluntary and 5 classes of compulsory insurance |
| AM Best rating | “B+” (Good) Financial Strength Rating and “bbb-” Issuer Credit Rating, outlook “Stable” (affirmed in June 2026) |
| Major shareholder | Сарсенов Эльдар Рашитович — 97.85% of common shares |
| Chairman of the Management Board | Лаврентьев Сергей Петрович |
| Quality | ISO 9001 certificate |
| Head office | Almaty |
Rating and financial strength
The international agency AM Best has for many years in a row affirmed Victoria’s Financial Strength Rating of “B+” (Good) and Long-Term Issuer Credit Rating of “bbb-” with a stable outlook. The agency assesses the company’s balance sheet as very strong: its risk-adjusted capitalisation is at the strongest level according to the BCAR model, and its investment portfolio is conservative and provides good liquidity. AM Best also describes the company’s operating performance as strong.
Insurance products
Compulsory motor insurance
Third-party liability insurance for vehicle owners, with an online calculator and policy verification in the unified database.
Carrier’s liability
Compulsory insurance of the carrier’s civil liability to passengers — for road, air, sea and river transport.
Private notaries
Compulsory civil liability insurance for notaries, as well as voluntary cover for lawyers and legal consultants.
Hazardous facilities and the environment
Civil liability insurance for owners of facilities whose activities involve a risk of causing harm, and compulsory environmental insurance.
Personal insurance
Insurance against accidents, in case of illness and for medical expenses when travelling abroad.
Property and transport
Insurance of property against damage, of cargo, of air, rail and water transport, and title insurance.
For business
Victoria offers corporate clients a wide range of voluntary programmes. In addition to property and transport, the company insures civil liability, farm animals, space objects and financial risks — loss of income, unforeseen expenses and other losses. Thanks to its participation in insurance pools, the company works on large projects of lessees and borrowers of development institutions.
- compulsory classes: compulsory motor third-party liability insurance (OGPO VTS), carrier’s liability, private notaries’ liability, liability of owners of hazardous facilities, environmental insurance;
- voluntary classes: property, cargo, special-purpose vehicles, liability, financial losses, personal insurance for employees.
Regional network
Victoria serves clients not only in Almaty. Offices and representative offices operate in Astana, Aktau, Aktobe, Atyrau, Karaganda, Kostanay, Pavlodar, Petropavl, Semey, Taraz, Uralsk, Ust-Kamenogorsk and Shymkent, so a policy can be taken out and a claim settled in practically any region of the country.
Important: the company has a client personal account, a policy verification service and a vehicle depreciation calculator, which helps you understand in advance how wear and tear will affect the amount of the payout.
What to do when an insured event occurs
Record the event
Ensure safety, call the police or emergency services if necessary, and keep evidence: photos, diagrams, witnesses’ contact details.
Notify the company
Contact Victoria’s single contact centre or the nearest office, or submit a request through the personal account on the website.
Prepare the documents
Collect the documents specified in the contract and the insurance rules, and attach a claim for the insurance payout.
Receive the decision and the payout
The company will review the claim and make the payout in the manner and within the time limits set by the contract and the law. Payouts under compulsory classes are additionally guaranteed by the Insurance Payments Guarantee Fund.
Values and advantages
- reliability — more than 30 years of operation and compliance with financial strength requirements;
- quality — a management system certified to ISO 9001;
- accessibility — services for individuals and organisations in all regions;
- transparency and openness — public reporting and explanatory work with clients;
- progressiveness — continuous upgrading of the software and hardware system.
A Victoria policy — through Dynasty
Dynasty will help you choose and take out a Victoria IC policy: from compulsory motor insurance to liability and business property insurance. Calculate the cost in the calculator, compare Victoria’s terms with offers from other companies, and a Dynasty manager will help you choose the cover and prepare the documents.